This policy explains when refunds may be available, how cancellations are handled, what happens when project requirements change, and how you can request a review of a payment or project issue.
Our services are generally provided through one-time project packages rather than recurring subscriptions.
By purchasing or engaging FOUNIA LLC for services, you acknowledge and agree to this policy together with our applicable Terms and Conditions, quotation, proposal, invoice, statement of work, or other written project agreement.
FOUNIA LLC provides customized digital services including:
Custom iOS App Development
Android App Development
Cross-Platform App Development
Mobile UI/UX Design
Mobile Application Modernization
API Integration
Backend Integration
Third-Party Service Integration
Authentication Implementation
Payment Integration
Push Notification Integration
Location and Map Functionality
Application Testing
Performance Optimization
App Store Preparation
Google Play Preparation
Related mobile development services
Because these services are customized for individual clients, they cannot generally be “returned” in the same way as a physical product.
FOUNIA LLC uses a one-time project payment model for its development packages.
This means a client pays for a defined project scope rather than entering into an automatic recurring subscription.
A one-time payment covers only the services, features, deliverables, and scope agreed for that particular project.
It does not automatically provide:
Unlimited future development
Unlimited revisions
Unlimited technical support
Unlimited maintenance
Future operating-system updates
New features
New integrations
Additional applications
Additional platforms
Ongoing hosting
Third-party service fees
Additional work may require a separate quotation.
FOUNIA LLC primarily provides digital and professional development services.
There are therefore no physical products to return.
Once development work, design work, technical planning, customization, integration, or other project services have been performed, the work cannot be physically returned.
Refund eligibility is therefore determined according to the project stage, completed work, applicable agreement, and circumstances surrounding the request.
We aim to provide professional services according to the agreed project scope.
Because custom development requires dedicated time and resources, payments relating to work already performed may not be refundable.
Refunds are considered on a case-by-case basis where appropriate and may depend on:
Whether development has started
Amount of work completed
Project stage
Deliverables already provided
Third-party costs incurred
Client-requested changes
Client delays
Scope changes
Cancellation reason
Applicable contractual terms
Where a separate written project agreement contains specific refund provisions, those provisions may control.
If a client requests cancellation before meaningful project work begins, FOUNIA LLC may consider a refund of eligible amounts after deducting any applicable costs or work already incurred.
Such costs may include:
Project planning
Requirements analysis
Design preparation
Technical research
Administrative work
Payment processing charges
Third-party purchases
Reserved development resources
A refund is not automatically guaranteed simply because development has not yet started.
Once project work has started, refunds may be limited because FOUNIA LLC may have already invested time and resources in the project.
This may include:
Requirements analysis
UI/UX design
Wireframes
Prototypes
Application architecture
Coding
API integration
Backend development
Testing
Project management
Technical research
Configuration
Deployment preparation
Payments associated with completed or substantially performed work may generally be non-refundable.
If a deliverable has been completed and provided according to the agreed scope, the associated portion of the project payment may not be refundable merely because the client later changes their mind.
Examples include:
Completed application screens
Completed UI designs
Completed prototypes
Developed features
Completed integrations
Completed backend functionality
Testing work
Deployment preparation
A client may request cancellation of a project by contacting FOUNIA LLC at:
The cancellation request should include:
Client name
Business name, if applicable
Project name
Invoice or order reference, if available
Reason for cancellation
Date of request
FOUNIA LLC will review the request based on the project status and applicable agreement.
If a client cancels after substantial work has been completed, FOUNIA LLC may retain amounts corresponding to work already performed and costs already incurred.
Depending on the circumstances, no refund may be available after substantial development has taken place.
This can apply to projects involving:
Extensive coding
Multiple application screens
Complex integrations
Backend development
Advanced UI/UX work
Application modernization
Testing
Deployment preparation
A client may request changes during development.
However, changes to an approved scope may affect the project’s cost and timeline.
Examples include:
Adding new screens
Adding new features
Changing application functionality
Changing the application concept
Replacing an approved design
Adding new integrations
Changing platform requirements
Requesting additional applications
Such requests may be treated as additional work.
Payments already made for the original scope are not automatically refundable because the client later requests changes.
A change of mind does not automatically create a right to a refund.
For example, a client may not be entitled to a refund solely because:
They no longer want the application.
They choose another developer.
Their business strategy changes.
Their budget changes.
They decide not to launch the application.
They decide to postpone the project.
They no longer require the application.
FOUNIA LLC may consider individual circumstances, but refunds are not guaranteed in these situations.
Project timelines may be affected when clients fail to provide required information, approvals, content, credentials, or feedback.
Client-related delays may include:
Failure to respond
Delayed approvals
Missing content
Missing API credentials
Missing design assets
Delayed payments
Changes in requirements
Unavailable third-party accounts
Where project delays result from client actions or inaction, the delay does not automatically create a refund entitlement.
Clients are responsible for providing accurate and authorized content and materials.
If a project is delayed or changed because client-provided materials are:
Incorrect
Incomplete
Unauthorized
Unavailable
Incompatible
Legally restricted
FOUNIA LLC is not automatically responsible for providing a refund.
Additional work caused by replacement or correction of client materials may be chargeable.
Projects may require third-party services.
These may include:
Cloud hosting
APIs
Payment providers
Maps
Analytics
Authentication systems
Software licenses
Plugins
App Store accounts
Google Play accounts
Domain services
Other external platforms
Third-party fees already paid or incurred on behalf of a project may be non-refundable, subject to the applicable third party’s own refund policy.
Where refunds are approved, FOUNIA LLC may be unable to recover certain payment-processing charges.
Where legally permitted and reasonably applicable, non-recoverable third-party transaction fees may be deducted from an approved refund.
Package descriptions on the FOUNIA LLC website communicate the general scope of available services.
The final deliverables are determined by the applicable project agreement, quotation, proposal, invoice, or written confirmation.
If a feature is not included in the agreed project scope, it may require an additional fee.
A client cannot request a refund solely because a feature was not included when that feature was not part of the agreed scope.
The number and type of revisions included in a project depend on the selected package or written agreement.
A revision generally means modifying an agreed feature or design.
A revision does not necessarily include:
Completely new functionality
New application screens outside scope
A complete change of concept
New platform development
New integrations
Rebuilding completed functionality
Additional revisions or scope changes may require additional payment.
Where a client approves a design, prototype, screen, user flow, or other project component, subsequent changes may be treated as additional work.
Clients are encouraged to carefully review designs and provide consolidated feedback before approval.
Approval indicates that the client accepts the relevant direction for development.
FOUNIA LLC aims to deliver applications according to the agreed specifications.
If a confirmed defect is identified in functionality that was developed by FOUNIA LLC and falls within any applicable support or warranty period, we may review and address the issue.
A bug claim generally does not include:
New feature requests
Design preferences
Client-requested changes
Third-party failures
Operating-system changes
API changes
Unauthorized code modifications
Client infrastructure issues
Problems caused by unsupported environments
A confirmed defect does not automatically entitle the client to a refund. Where appropriate, FOUNIA LLC may first attempt to correct the issue.
FOUNIA LLC may assist with App Store or Google Play preparation where included in the agreed scope.
However, Apple and Google independently control their respective review and approval processes.
We cannot guarantee application approval.
A rejection by Apple or Google does not automatically qualify the client for a refund.
Where technically appropriate and included in the project scope, FOUNIA LLC may assist with addressing technical reasons for rejection.
Additional changes required because of new platform policies or requirements may require additional work.
FOUNIA LLC is not responsible for refunds resulting solely from failures of third-party services outside our reasonable control.
Examples include:
Payment gateway outages
API downtime
Cloud service failures
Hosting failures
App Store outages
Google Play outages
Authentication provider failures
External service changes
Third-party policy changes
Where practical, we may assist with identifying or addressing technical issues caused by third-party services.
Apple, Google, and device manufacturers may release operating-system updates that affect application functionality.
An application may require future updates to remain compatible.
Future compatibility updates are not automatically included in the original project price unless specifically stated in the agreement.
A client generally cannot request a refund because an external operating-system update later requires additional development.
FOUNIA LLC aims to develop applications with appropriate performance based on the agreed project requirements.
However, performance can depend on:
Device hardware
Operating-system versions
Network quality
Backend infrastructure
Third-party services
Database configuration
User behavior
Application complexity
Specific performance guarantees must be expressly stated in writing.
FOUNIA LLC takes reasonable steps to develop applications according to agreed technical and security requirements.
However, no software can be guaranteed to be completely secure.
Security incidents caused by:
Third-party systems
Client infrastructure
Weak client credentials
Unauthorized modifications
External attacks
Unsupported software
Client configuration
do not automatically qualify for a refund.
Because FOUNIA LLC provides customized digital services rather than standardized physical products, refunds are assessed based on the work performed and project circumstances.
Where work has been customized specifically for a client, the client may not have an automatic right to a full refund simply because they no longer want to use the completed deliverables.
Any legally mandatory consumer rights remain unaffected.
Where FOUNIA LLC determines that a refund is appropriate, the refund may be partial rather than full.
The amount may consider:
Work completed
Deliverables provided
Development hours
Project planning
Design work
Third-party costs
Payment processing charges
Administrative expenses
Remaining undelivered scope
The final amount will depend on the circumstances and applicable agreement.
A full refund may be considered in limited circumstances, such as where:
No meaningful work has begun;
FOUNIA LLC is unable to provide the agreed service;
A payment was made in error and no work was performed;
A refund is expressly required under an applicable written agreement or law.
A full refund is not automatically available for cancellation after work has begun.
If a client accidentally makes the same payment more than once, the duplicate amount may be eligible for a refund after verification.
The client should contact info@founia.com and provide the relevant transaction information.
Refund processing may depend on the payment provider.
If you believe an unauthorized payment was made using your payment method, contact FOUNIA LLC immediately.
You should also contact your payment provider or financial institution where appropriate.
We may request transaction information to investigate the issue.
FOUNIA LLC reserves the right to investigate suspicious or potentially fraudulent transactions.
Where fraud is suspected, we may:
Suspend the project
Delay delivery
Request additional verification
Cancel the transaction
Contact the relevant payment provider
Take appropriate legal action
Refund processing may be delayed while a suspected fraudulent transaction is investigated.
To request a refund review, contact:
FOUNIA LLC
Email: info@founia.com
Please provide:
Full name
Business name, if applicable
Project name
Invoice or transaction reference
Payment date
Amount paid
Reason for the request
Relevant supporting information
Providing complete information can help us review the request more efficiently.
After receiving a refund request, FOUNIA LLC may review:
The original project scope
Payment records
Project status
Work completed
Deliverables provided
Communications
Client approvals
Revision history
Third-party costs
Applicable contractual terms
We may contact the client for additional information before making a decision.
If a refund is approved, the processing time may depend on the payment method and payment provider.
FOUNIA LLC will generally initiate the approved refund through the appropriate payment channel.
The time required for the funds to appear in the client’s account may vary according to the financial institution or payment processor.
Where possible, approved refunds will generally be issued through the original payment method.
Alternative refund methods may be used where the original method is unavailable or where both parties agree to another lawful method.
To the extent permitted by applicable law, payments may generally be non-refundable where:
The agreed work has already been completed.
The client has approved the relevant deliverables.
Significant development has already been performed.
The client changes their mind after work begins.
The client requests cancellation for business reasons.
The client fails to provide required information.
The client causes substantial project delays.
The issue results from a third-party service.
The issue results from a platform policy change.
The client requests work outside the agreed scope.
Third-party costs have already been incurred.
The client has materially breached the project agreement.
The client has made unauthorized modifications to the deliverables.
These circumstances are subject to applicable law and any specific contractual rights.
FOUNIA LLC’s development packages are generally structured as one-time payments.
If any separate service is offered on a recurring basis in the future, its specific recurring-service terms and cancellation provisions will be communicated separately.
Nothing in this policy creates a subscription obligation where none exists.
If maintenance or support services are purchased separately, their refund and cancellation terms may be governed by the relevant maintenance or support agreement.
One-time development fees do not automatically include unlimited future maintenance.
Hosting, cloud infrastructure, server fees, domain costs, database services, and other infrastructure services may involve third-party providers.
Refunds for these services may be subject to the provider’s own terms.
FOUNIA LLC cannot guarantee refunds for third-party infrastructure expenses.
Where applicable, ownership or usage rights to custom deliverables may depend on full payment.
If a project is cancelled before full payment, FOUNIA LLC may retain rights to unpaid work unless the applicable agreement states otherwise.
Payment disputes do not automatically transfer ownership of unpaid deliverables.
Once digital deliverables have been delivered or made available to the client, the client may not automatically be entitled to a refund merely because the files have been accessed or downloaded.
Any refund will be considered according to the project status and applicable agreement.
If a client becomes unresponsive for an extended period, FOUNIA LLC may treat the project as paused or abandoned after reasonable attempts to contact the client.
Any applicable project-specific abandonment terms may apply.
Reactivation of an abandoned project may require:
Scope review
Timeline revision
Technical reassessment
Updated pricing
Additional development work
After a project has been completed and accepted, requests to reopen the project may be treated as new work.
Examples include:
New features
New screens
New integrations
New design
Platform expansion
Compatibility updates
Additional functionality
Such work may require a new quotation.
Clients are expected to review deliverables within a reasonable period and communicate any material issues.
Where a client approves a deliverable, begins using it, or otherwise confirms acceptance, that deliverable may be considered accepted subject to any applicable contractual defect provisions.
FOUNIA LLC aims to provide high-quality development services and values client feedback.
However, subjective dissatisfaction does not automatically constitute a defect or create a right to a refund.
For example, a client may prefer a different color, layout, interaction, feature arrangement, or design direction after approving the original scope.
Such changes may be handled through the revision or change-request process.
Some application components may be subject to third-party licenses.
Payments for third-party licenses, plugins, APIs, software, fonts, or other resources may not be refundable by FOUNIA LLC once purchased or activated.
The applicable third-party provider’s terms may apply.
Any taxes, duties, government charges, or other legally applicable amounts may affect the refund calculation where permitted by law.
Refunds may not necessarily include amounts that were legally collected and remitted to a relevant authority.
If a payment is made in a foreign currency, exchange rates may affect the amount ultimately received or refunded.
FOUNIA LLC is not responsible for currency fluctuations or fees imposed by banks or payment providers.
Nothing in this Refund and Return Policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies that cannot legally be excluded or restricted.
Where applicable law gives you a non-waivable right to a refund, cancellation, repair, replacement, or other remedy, that legal right will continue to apply.
If you disagree with a refund decision, please contact FOUNIA LLC at info@founia.com so that we can review the matter.
We encourage clients to attempt to resolve refund disputes through direct communication before pursuing formal proceedings.
A separate project agreement may contain additional dispute-resolution procedures.
Clients are encouraged to contact FOUNIA LLC before initiating a payment chargeback where the concern relates to a project, payment, deliverable, or refund request.
Unauthorized or unjustified chargebacks may result in:
Project suspension
Delivery suspension
Investigation
Recovery of amounts legitimately owed
Additional administrative action
Nothing in this section limits any lawful rights available to a client through their payment provider.
FOUNIA LLC may update this Refund and Return Policy from time to time.
Changes may be made to reflect:
New services
Changes to payment methods
Changes in business practices
Legal requirements
Operational improvements
The updated version will be published with a revised “Last Updated” date.
For an existing project, the refund provisions included in the applicable signed agreement may take precedence.
For questions about this Refund and Return Policy or to submit a refund request, contact:
FOUNIA LLC
Website: https://founia.com/
Email: info@founia.com
Address:
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States
This Refund and Return Policy is intended as a general business policy for FOUNIA LLC’s custom mobile application development services.
It is not legal advice. Because refund rights can vary depending on the client’s location, type of transaction, applicable consumer-protection laws, contract terms, and business structure, FOUNIA LLC should have this policy reviewed by a qualified attorney before publication and implementation.
Where a specific proposal, quotation, invoice, statement of work, or signed agreement provides different refund terms, that document may govern the applicable project.
By purchasing or engaging FOUNIA LLC services, you acknowledge that you have had an opportunity to review this policy and understand the general refund principles described above.
